Rental Policies

The remainder balance will be automatically charged to the card on file on the due date. If you prefer to use a different method of payment you must call us before the due date for final payment.]

We highly recommend you consider the significant benefits of protecting your vacation investment with Travel Insurance. Once travel insurance has been paid out it cannot be refunded. For more information please visit our travel insurance partner, Red Sky. (https://trippreserver.com/).

Cancellation Policy: 

A reservation may be cancelled 45 days before scheduled date of arrival. A full refund, less $50 or the Reservation Fee charged at time of booking reservation, whichever is greater, will be charged for any cancellation. A reservation may be cancelled inside 45 days and guest may receive a full refund less $50 or the reservation fee charged at time of booking reservation, whichever is greater, if accommodations can be re-rented in full. If a portion of time is re-rented a proportion of Rent and Tax will be refunded as well as Cleaning Fee and Security Deposit Waiver. Tenant obligation is the full amount of the reservation. Whether or not the premises are re-rented Tenant, rather than Agent, shall be responsible for seeking reimbursement of any fees paid by Tenant to Agent for goods, services or benefits procured by Agent from third parties for the benefit of Tenant that may have been paid out to Tenant’s cancellation. If Tenant purchased Trip Insurance, Tenant needs to check with Red Sky Travel Insurance (866-889-7409) to see if your reason for cancellation is covered. I have read and understand the cancellation policy.

Payment Policy: 
Advance payment of your reservation’s one half total charges, including optional trip insurance, is due at time of booking. If time allows and you are sending a check for your advance payment Check must be received within 10 days of date of booking. Remainder balance of your reservation is due 30-days prior to arrival date. Reservations made within 30-days of arrival date require payment in full at time of booking with Visa, MasterCard, Discover or Wire Transfer.

Security Deposit:
Accidental Damage Insurance/Security Deposit Waiver of $45 is applied to each reservation and is not refundable.  At Agent’s discretion a $1500-$3000 cash security deposit may be requested in addition.
Any Security Deposit or Accidental Damage Insurance may be applied to actual damage caused by Tenant as permitted under the Tenant Security Deposit Act. In addition, Agent may deduct from the security deposit the amount of any unpaid long distance or per call telephone charges and cable television charges that are not specifically described in this Agreement (including any addendum hereto) as being included with the Premises.  If Cash Security Deposit, Agent shall apply, account for, or refund Tenant’s cash security deposit within 45 days following the end of the tenancy. To indemnify Owner for any damage to the property, grounds, furnishings, equipment, and household items, therein which occur during the tenant’s period of occupancy excluding normal wear and tear, lessee understands that during tenant’s occupancy should immediately be reported to the rental manager.

Agent Reserves the Right:  

Management firm, owner or their representatives have the right to enter the premises during tenancy to inspect, make repairs, or show the property for sale without notice.
The Agent reserves the right to move any reservation that might come about due to any unforeseen circumstances. Under no circumstances is the obligation of this Agency more than that of refunding the Tenant’s deposit. The foregoing may not be changed or altered in any way without the consent of this agency. Lessee certifies that he/she has read carefully the limitations by Owner and Agent as set forth in the Agreement, including limitation on number of persons permitted to occupy this unit and agrees to abide by such limitations. Your initials and signature affirms you have read and understand these policies.

Winter Value Package:

Winter Value Packages are available upon request for select properties and are available for certain times and dates. Winter Value Packages are not available during holiday periods or weekends during January and February.  For more information on Winter Value Packages please call our reservations department or visit our website, www.staysugar.com

Pets: 

Please do not bring pets with you to these properties. It is against State Law to have pets in rental properties without the property owner’s permission.  Pets are only permitted in properties specified as Pet Friendly. If pets are found without advanced permission in a property that is not pet friendly Tenant will be found in material breach of this contract, which will result in immediate eviction with no refund.  Any damage caused by a pet, including service animals, will be the sole responsibility of Tenant.

Age & Group Policy: 

Dereka’s Sugar Mountain Accommodations does not allow reservations to be made by persons under the age of 25. The lessee must be the person who checks into the property and the lessee must stay in the property the entire period. Any group must have at least 2 chaperones over the age of 25 in each property rented at all times.

Travel Insurance:

Dereka’s Sugar Mountain Accommodations Center & Realty, Inc. offers trip insurance through Red Sky Travel Insurance: 866-889-7409 or http://www.trippreserver.com/ Trip insurance may also be purchased from a licensed North Carolina insurance provider.

Fees: 

Tenant agrees to pay a $35.00 processing fee for any check of tenant that may be returned by the financial institution due to insufficient funds. A Reservation Fee is applied to all reservations.

Tenant Duties:

Absolutely no house parties allowed.  Tenant’s breach of this provision shall be considered material, and shall result in the termination of tenant’s tenancy with no refund. Any damage caused is the direct responsibility of the tenant.
Overcrowding of unit is strictly prohibited.  Tenant’s breach of this provision shall be considered material, and shall result in the termination of tenant’s tenancy with no refund. Any damage caused is a direct responsibility of Tenant. Tenant agrees that property will not be used or occupied by more than maximum allowable number of occupants set forth in agreement.  This includes tenant, tenant’s family (including children) and tenant’s guests.  Failure to abide by this rule will result in the termination of tenant’s tenancy with no refund.
Management firm, Owner or their representatives have the right to enter the premises during tenancy to inspect, make repairs, or show the property for sale without notice.
Tenant agrees to obey any Covenants, Conditions and Restrictions (Homeowner Rules for the Property) or other rules or regulations applicable to the property. Tenant agrees to obey all such rules, regulations and policies.

Agent Duties: 
Agent shall conduct all brokerage activities in regard to this Agreement without respect to the race, color, religion, sex, national origin, handicap or familial status of any tenant.
Agent agrees to provide the premises in a fit and habitable condition. If Agent cannot provide the premises in a fit and habitable condition or substitute a reasonably comparable property in such condition at the time tenant is to begin occupancy, Agent shall refund to Tenant all payments made by Tenant.
The Agent reserves the right to move any reservation that might come about due to any unforeseen circumstances. Under no circumstances is the obligation of Agent more than that of refunding Tenant’s deposit.
Agent will make reasonable effort to keep everything in working order such as television, appliances, hot tubs, and whirlpools and repair them during tenancy upon notice from tenant, but given difficulty of repairs to such amenities, tenant understands that Agent can make no guarantees that any such amenities will be working during the entire term of the tenancy and that tenant will not be entitled to any refund if they are not in working order. (Section 42A-31 of Vacation Rental Act).

Road & Ski Conditions: 

THE AGENCY DOES NOT GUARANTEE ANY WEATHER, ROAD, OR SKI CONDITIONS AND THERE IS NO REFUND AS A RESULT OF EITHER.
Transportation is the sole responsibility of the Tenant. Some Travel Insurance may be applicable.
A Note About Road Conditions in the Mountains: There may be a chain law in effect at certain times during your stay with us.  This means you must have either snow chains on your drive tires or four-wheel-drive for it to be safe driving until road crews have a chance to clear the streets.  This law is imposed only briefly and occasionally. Chains are available at many local locations or you may order them online.  Four-wheel-drive and front-wheel-drive vehicles operate better in the snow.

Mandatory Evacuation: 

If state or local authorities order a mandatory evacuation of an area that includes the Premises, Tenant shall comply with the order. Under compliance, Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Premises because of the order. However, Tenant will not be entitled to a refund if, prior to taking possession of the Premises: (1) Tenant refused insurance offered by Red Sky Travel Insurance through Agent that would have compensated Tenant for losses or damages resulting from loss of use of the Premises due to a mandatory evacuation order, or (2) Tenant purchased such insurance through Agent, Tenant will file claim through Insurance.

Transfer of Premises:

If the owner voluntarily transfers the Premises, Tenant has the right to enforce this Agreement against the grantee of the Premises if Tenant’s occupancy under this Agreement is to end 180 days or less after the grantee’s interest in the Premises is recorded. If Tenant’s occupancy is to end more than 180 days after such recordation, Tenant has no right to enforce the terms of this Agreement unless the grantee agrees in writing to honor this Agreement. If the grantee does not honor this Agreement, Tenant is entitled to a refund of all advance rent paid by tenant (and other fees owed to third parties not already lawfully disbursed). Within 10 days after transfer of the Premises, the grantee or the grantee’s agent is required to: (I) notify Tenant in writing of the transfer of the Premises; and (II) advise Tenant whether Tenant has the right to occupy the Premises subject to the terms of this Agreement or receive a refund of any payments made by Tenant. Upon termination of the Owner’s interest in the Premises, whether by sale, assignment, death, appointment of a receiver or otherwise, the owner, owner’s agent, or real estate agent is required to transfer all advance rent paid by tenant (and other fees owed to third parties not already lawfully disburse) to the owner’s successor-in-interest within 30 days, and notify Tenant by mail of such transfer and of the transferee’s name and address. However, if tenant’s occupancy under this Agreement is to end more the 180 days after recordation of the interest of the owner’s successor-in-interest in the Premises, and the successor-in-interest has not agreed to honor this agreement, all advance rent paid by tenant (and other fees owed to third parties not already lawfully disbursed) must be transferred to Tenant within 45 days. If the owner’s interest in the Premises is involuntarily transferred prior to Tenant’s occupancy of the Premises, the owner is required to refund to Tenant all advance rent paid by Tenant (and other fees owed to third parties not already lawfully disbursed) within 60 days after the transfer.

Expedited Eviction: 

If the tenancy created hereunder is for 30 days or less, the expedited eviction procedures set forth in the Vacation Rental Act will apply. Tenant may be evicted under such procedures if Tenant (1) holds over in possession after Tenant’s tenancy has expired: (2) commits a material breach of any provision of this Agreement (including any addendum hereto) that according to its terms would result in the termination of Tenant’s tenancy; (3) fails to pay rent as required by this Agreement: or (4) has obtained possession of the Premises by fraud or misrepresentation.

House Rules:

  1. By signing the contract you are affirming that you are at least 25 years of age and will be responsible for the condition in which the unit is left.
  2. Check-in time is any time after 4:00P.M.
  3. Keys not released until Property is cleaned and ready.
  4. Maximum number of keys is 2 on most properties.
  5. No-shows will lose all rental payments and reservation rights unless cancelled and covered by insurance.
  6. No key left for late arrivals unless total payment has been paid.
  7. Checkout time is no later than 10:00A.M.
  8. $5 per key will be charged to the card on file at checkout for lost keys.
  9. Any late checkouts are subject to a minimum charge of $50.00 or a full night’s rent unless authorized by Dereka’s Sugar Mountain Accommodations Center and Realty, Inc.
  10. Keys must be returned to the rental office.
  11. There will be extra maid charges if unit is left excessively dirty. This charge will be calculated at $25.00 per hour per maid for anything beyond normal cleaning.
  12. No refund can be made because of weather or other conditions we cannot control or for early departures.
  13. Winter renters: Snow chains or 4×4 are a must!  We are not responsible for snow-covered roads or transportation to and from the rental unit.
  14. Firewood is not supplied. It is available for sale. Do not burn wood in a gas fireplace. You will be charged for damage.  Hopefully you’ll live through it!
  15. Tenant agrees to take all reasonable steps to see that members of tenant’s family and others occupants adhere to the rules and regulations of this agreement.
  16. No house parties.
  17. No taking items from one property to another. Tenant is responsible for any missing items.
  18. After hours lockout calls to Management Company will result in a $45.00 service call that will be the responsibility of the tenant.

Accommodations:
No compensation will be given for temporary outages of electricity, gas, water, cable or telephone service. Outages should be reported immediately and all efforts will be made to have them restored as soon as possible.
Accommodation (property) is equipped for basic needs including light cooking, coffeemaker, microwave, toaster, television, etc. unless otherwise indicated in contract. Accommodations DO NOT include paper products, extra garbage bags, and extra detergents.  Accommodation will be equipped with 1 roll toilet tissue per bath, 1 can liner per trash can, dishwasher detergent and dish washing liquid. Please bring additional items you may need.
Accommodation will be furnished with sheets for each designated bed, pillowcases, 2 bath towels and 1 wash cloth per person (max# allowed) and1 hand towel per bathroom.
Some properties are equipped with local land-line phone only.  All long distance or regional telephone calls must be collect or made with a calling card.  Tenant is responsible for any and all toll calls charged directly to the phone during tenant’s occupancy as well as a $25.00 service charge.
Tenant understands and agrees that if a swimming pool or hot tub is on the property Tenant assumes any and all responsibility and risk associated with the pool and/or hot tub and neither Agent nor Owner imply or provide any guard or supervision of the use of the pool. If the property has an outdoor hot tub it is for adults only and use is at Tenant’s risk.
All Dereka’s Sugar Mountain Accommodations Center & Realty, Inc. properties are NON-SMOKING. If, upon an exit inspection, there is evidence that Tenant has smoked in the property, Tenant will be liable for a full carpet, upholstery and wall cleaning and deodorizing.

Changes & Transfers:
Agent, on behalf of Owner of property, reserves the right to cancel this rental agreement at any time prior to Tenant taking possession of the property. In such event, all payments made by Tenant to Agent will be refunded, and neither Agent nor Owner will be liable for any damages of any sort incurred by Tenant as a result of such cancellation. If Tenant desires to be placed in alternative accommodation, Agent will make good faith effort to relocate Tenant, but if accommodation is more expensive, Tenant agrees to pay difference.
Agent reserves the right to move Tenant to comparable Accommodation due to any unforeseen conditions, repairs, owner’s use, acts of God, etc.
Tenants who wish to transfer or change must notify Agent at least 45 days prior to the original arrival date.
Transfers and changes can only be used for the same unit for the same or greater number of days and the same or greater rental rate at Agent’s discretion.
If Tenant requests a change the existing lease will be modified by Agent and Tenant to reflect the change. All changes will result in a $10 charge to Tenant.

Legal: 
Lease Rental Agreement represents the entire agreement of the parties, and there are no representations, inducement, or other provisions other than those contained in the agreement.
Parties agree that in the event of a dispute, the agreement will be interpreted in accordance with North Carolina law. Parties agree that Agreement is to be considered as having been entered into in the county and/or city where the rental unit is located and that in the event of a dispute parties agree that any legal action may only be instituted in county where the rental property is located. Except as otherwise herein provided, either party’s waiver or and breach of these contractual terms shall not be deemed to be a waiver or any such breach on a subsequent occasion and the failure of either party to insist on the performance of the terms and conditions of this contract shall not constitute a relinquishment of such party’s right thereafter to enforce such terms or conditions, but the same shall remain in full force and effect. Should any provision or condition or any part of this contract be determined unenforceable or illegal, the remaining terms and conditions shall remain in full force. This is a Vacation Rental Agreement under the North Carolina Vacation Rental Act. The rights and obligations of the parties to this agreement are defined by law and include unique provisions permitting the disbursement of rent prior to tenancy and expedited eviction of tenants. Your signature on this agreement or payment of money or taking possession of the property after receipt of the agreement is evidence of your acceptance of the agreement and your intent to use this property for a vacation rental.  All deposits are held in a fiduciary escrow account and all interest earned is the property of Dereka’s Sugar Mountain Accommodations Center & Realty, Inc. The foregoing may not be changed or altered in any way without the consent of Agent. Lessee certifies that he/she has read carefully the limitations by Owner and Agent as set forth in this Agreement, including limitation on number of persons permitted to occupy this accommodation and agrees to abide by such limitations.  Tenant initials and signature affirm Tenant has read and understand these policies. This is a legally binding agreement, if tenant doesn’t understand any part of the lease tenant should consult his/her attorney. Signature of Rental Lessee

MISCELLANEOUS:
You agree and have verified that for purposed of this vacation rental agreement that Your confirmation number shall serve as Your unique signature and to be bound by same and in the same manner as if You had otherwise ordinarily executed the document. This Agreement, together with the attachments referenced herein and attached hereto, constitutes the entire agreement between the parties relating to the subject matter hereof, and supersedes all prior written oral negotiations, representations, or agreements. No modifications of this Agreement shall be binding on either party unless it is in writing signed by both parties. Each section, subsection or paragraph of this Agreement shall be deemed severable and if for any reason any portion of this Agreement is unenforceable, invalid or contrary to any existing or future law, such unenforceability or invalidity shall not affect the applicability or validity of any other portion of this Agreement. For all purposes, hereunder, facsimile or electronic signatures shall be deemed to be originals and such signatures shall be given the same effect as would an original signature.

BY CLICKING “I AGREE” THE PARTIES ACKNOWLEDGE THAT THEY HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONFDITIONS, INCLUDING THE CANCELLATION POLICY.

This is a legally binding agreement, if tenant doesn’t understand any part of the lease tenant should consult his/her attorney.